Contact Us
Got a question about how we rank the best payout online casinos, spotted something that needs updating, or want to flag an issue with a listing? This page explains what we can help with and how to reach us.
What we can help with
Real Money Casinos is an independent research and comparison site. We don't operate any casino, hold any player funds, or process withdrawals ourselves, so our team can't act on account-specific issues like a delayed payout or a locked account. What we can do is answer questions about our review process, correct factual errors on the site, and point you toward the right resource if your question sits outside what we cover.
- Questions about how we assess payout speed, licensing or bonus terms for any operator listed on the site
- Corrections — if a bonus offer, wagering term or payout figure on a review looks out of date, tell us and we'll check it
- Feedback on the site itself, including suggestions for casinos or topics you'd like us to cover
- General questions about how online casinos work in the US, including licensing, RTP or banking methods
What to contact the casino directly for
Anything tied to your own account sits with the operator, not with us. That includes a withdrawal that's taking longer than the stated processing window, a bonus that hasn't credited correctly, identity verification (KYC) requests, or a login problem. Every licensed casino publishes its own support channels — typically live chat, email and sometimes phone — and its support team has direct access to your account, which we never do.
If you're worried about your gambling
If you're contacting us because gambling has started to feel like a problem rather than entertainment, please don't wait on a reply from us first. Most licensed US casinos offer deposit limits, cooling-off periods and self-exclusion tools directly in your account settings, and national support services are available around the clock. Our Responsible Gambling page has more detail on setting limits and where to find help.
Before you reach out, a few quick checks
A lot of questions we receive can be answered faster by checking a couple of things first:
- Read the full bonus terms on the casino's own site — wagering requirements, game restrictions and expiry dates are usually listed in full there, not just in the headline offer
- Check the casino's stated withdrawal timeframes for your chosen payment method, since these vary between bank transfer, cards, e-wallets and crypto
- Confirm you've completed any identity verification the casino has requested, since unverified accounts are the most common reason a withdrawal stalls
If you've done that and still have a question specifically about our coverage or ratings, we're glad to hear from you.
How our reviews stay independent
We may earn a commission when readers sign up with a casino through a link on this site. That commercial relationship never decides where an operator lands in our rankings — a listing's position reflects our editorial assessment of licensing, payout speed, game selection and bonus fairness, not what an operator pays us. If you think a review has drifted from that standard, that's exactly the kind of message we want to hear.
A note on what we're not
We're a review and comparison resource, not a customer support desk for any individual casino, and not a legal or financial adviser. For questions about our editorial approach or the company behind the site, our About Us page has more background, and our Terms and Conditions cover how the site itself operates.